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scar17s's avatar
scar17s
New Contributor

premier internet package low speeds even with new modem

http://www.speedtest.net/my-result/5448874039

That's as good as I get daily, cox just sent me a new modem, it is the C6300BD, I use a RT-N66U router, so I disabled the wireless in the new modem, still cant get my advertised speeds, tried tech support only to be told the signals are good.  

I pay $300 a month for internet and tv service, Id like to actually get what im paying for. 

as a test, I unplugged my router, and used the new modems wired ports, I get the exact same speed as with my router. 

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  • AllenP's avatar
    AllenP
    Valued Contributor

    As you noticed, the C6300BD is a gateway, not a modem.  Even though you disabled wireless on the modem, that still doesn't eliminate double NAT.  Not a good idea to connect a router to a gateway unless the gateway is in bridge mode, impossible as Cox disables bridge more   Also, the C6300BD is a wireless AC1900 device, why would you want to slow it down with an N900 router?

    Now for the 32Mbps download wired to the gateway ... sounds like a service code issue.  Maybe a Cox Mod can look into that.

  • DerrickW's avatar
    DerrickW
    Valued Contributor
    @scar17s

    We can take a look at the signal levels to the modem and check for issues on our end. If a direct connection yields the same results, the problem can be with the equipment or with the signal that's coming into the modem. Please email us at cox.help@cox.com and provide the account information, we'll get to the bottom of this.