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Matt_F's avatar
Matt_F
New Contributor

preferred 100/10 speeds

I am paying for 100/10 preferred package yet am only receiving 22-26 MBps download speeds.  I am connected through my cox rented Arris TG1682 panoramic wifi modem using a 12' cat 5e Ethernet cable.  My original cox rented modem was not this slow.

Arris TG1682 preferred100 slowdownloads

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  • StephanieS's avatar
    StephanieS
    Moderator
    Matt F

    I'd like to take a look at the modem and see what's happening. Please send an email to: cox.help@cox.com and include your full address, city and state.

    StephanieS
    Cox Support Forums Moderator