Poor Upload Speeds
Hi,
I subscribed to Cox two weeks ago on the premier package, did the self-install with my SB6183. Though it took them sometime to provision, I got it working. The download speeds was suffice but upload is very poor. I averaged at 5 Mbps (it should be at least 10), sometimes it was as low as 1, and other times it reached 8-9 but it was still very poor. Even at 8-9 mbps, FaceTime./Skype was horrible. I contacted Cox and they told me they noticed packet lost so they advised I have a tech come over.
The tech said the signal was strong and stated that Cox just says they noticed packet loss when they don't know how to resolve the problem. He did replace the coaxial connector though. After he left, I called Cox to upgrade to ultimate. My download speed jumped to 320 but upload is the same. I contacted Cox again and they told me it was packet loss and that I need to invite a tech yet again, just 15 minutes after he left!!!!
I also ordered the SB8200 which will arrive tomorrow, will that make a difference?
Modem info: https://www.dropbox.com/s/22x2k7noeqecr4r/1.jpg?dl=0
Video from my Ring doorbell: https://ring.com/share/3165785342 you can see the upload lag! Router (AirPort Extreme) is 5 feet away.
This is very frustrating!!!
