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SignalCodec's avatar
SignalCodec
New Contributor

Please Train the Sales Team

At this point I have no clue if I'm getting fiber or cable.

Original sales call told me I had to buy a DOCSIS 3.1 modem, but after checking the order I notice I'm getting fiber.

So I call back, asking if I'm getting a fiber or cable so I know if I actually need to buy a modem. So I'm transferred to tech support with no explanation, who I explain my request to, who just say "hold on" and then I'm back in sales, with no explanation again.

Sales #3 then tries to tell me that because I'm getting fiber I only need a DOCSIS 3.0 modem for the coax. So I ask again, am I getting coax (cable) or fiber, and I'm then told they're the same thing.

Can some mod, somewhere, with technical knowledge you'd expect from a company that sells internet to make money please look into my order and clear up if I'm getting fiber (and a optical terminal) or cable (and I need a modem).

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  • GregP1's avatar
    GregP1
    Moderator

    Hi SignalCodec,

    Hi VeryCoxWeary,

    We would like to help. The purpose of the Cox Internet Forum is to allow customers to discuss technical topics related to residential Cox Cable, Telephone and High Speed Internet services with other customers. This appears as if you may need for someone to look into your account personally.  We can definitely be able to assist you with this.  Please reach us on Twitter at @CoxHelp, visit us on Facebook, or email by at cox.help@cox.com. Provide us the name on the account with the full service address with a link to this thread so we can get started.