Forum Discussion

TV_Outage_11_26's avatar
New Contributor


What is the deal with pixelation and Cox?  I scheduled a service call, and they limited the troubleshooting to the signal coming into the house.  When I asked what they could do to eliminate their hardware (cable box, modem...), I was informed that is not what the service call was about.  Huh?

1 Reply

Replies have been turned off for this discussion
  • TV Outage 11.26.14,

    Has a follow-up appointment been reserved since this appointment? It sounds like we haven't resolved the trouble. You may email with your address and name, and a brief description of the channels affected, we would appreciate the opportunity to see where we are at to a fix!