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TV_Outage_11_26's avatar
TV_Outage_11_26
New Contributor

Pixelation

What is the deal with pixelation and Cox?  I scheduled a service call, and they limited the troubleshooting to the signal coming into the house.  When I asked what they could do to eliminate their hardware (cable box, modem...), I was informed that is not what the service call was about.  Huh?

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  • DustinP's avatar
    DustinP
    Moderator
    TV Outage 11.26.14,

    Has a follow-up appointment been reserved since this appointment? It sounds like we haven't resolved the trouble. You may email Cox.Help@cox.com with your address and name, and a brief description of the channels affected, we would appreciate the opportunity to see where we are at to a fix!