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Leslie405's avatar
Leslie405
New Contributor

phone unavailable

We have not been able to call to our home phone for two days. Occasionally a recorded message comes on saying, "We're sorry, but due to telephone company facility trouble, your call cannot be completed at this time." Any information on a correction time?

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  • ChrisL's avatar
    ChrisL
    Former Moderator
    @Leslie405

    I checked the equipment from here and it all looks normal as far as I can tell. Can you try plugging a phone directly into the Cisco eMTA modem and see if it works there?

  • Leslie405's avatar
    Leslie405
    New Contributor

    @ChrisL

    Chris, as it ended up, the phone account had to be torn down and rebuilt, including the mailbox. Since I wasn't storing any messages, even that wasn't a problem. Hat Tip to James in Wichita, and the female staff member (did not learn her name) that he worked with. The whole process was 40-ish minutes.

    Leslie405

  • Becky's avatar
    Becky
    Moderator
    Hi Leslie,

    I'm glad to hear James and Deanna were able to get the issue resolved for you. I'll make sure they know how much you appreciated their assistance!