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justJJ's avatar
justJJ
New Contributor

Phone number being ansered by Synchrony Financial?

First off- your chat support is absolutely horrid. Why even bother having chat?

here is my interaction- the worst.

Info
 at 16:38, Jun 6:
Welcome to Cox Live Chat Support. My name is Angie B., it's my pleasure to assist you today!
Angie B.
 at 16:38, Jun 6:
Hi Jack, 
I'm here to help you with your request. in order to check your issue please provide me your

- Phone number
- Account number
- Pin number
- Address
- full name
- state and city you have your service
Angie B.
 at 16:40, Jun 6:
please allow me a couple minutes while i validate your account and I'll be back with you.
Angie B.
 at 16:46, Jun 6:
Okay, in this case we recommend you to contact our tech solutions department to help you.
Jack Haslup Jr
 at 16:47, Jun 6:
thats why I am chatting
Angie B.
 at 16:47, Jun 6:
Okay, in this case we recommend you to contact our tech solutions department to help you.
Jack Haslup Jr
 at 16:48, Jun 6:
how is that going to help? I already have the service- it isnt working
Angie B.
 at 16:49, Jun 6:

1-800-234-3993
Angie B.
 at 16:49, Jun 6:
They will help you 24/ 7

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  • LindseyB's avatar
    LindseyB
    Former Moderator

    Jack, Oh No! This is not the Cox experience we want for you. I want to help. Are you getting this issue when calling out to other numbers or are you getting this error when people are trying to call your home phone? Thank you.

     

  • justJJ's avatar
    justJJ
    New Contributor

    I appreciate your reply and response. It shows you read what I was saying and offered to try - ty.  When I call my cox phone number- it rings to Synchrony Financial- really odd-. Its almost like I am doing something wrong but when I use my cell to call my landline and automated IVR answers it...

  • StephanieA's avatar
    StephanieA
    Former Moderator

    I have edited your post since it contained your account information in a public forum. I want to make sure any call forwarding settings are disabled. Please try these steps and let us know if the issue continues:

    Turn OFF the Call Forwarding Service:

    1. Lift the handset and listen for the dial tone.
    2. Press*  73 (on a rotary phone, dial 1173).
    3. Listen for the confirmation tone, and then hang up the handset.