Phone modem drop-out after 5 minutes
I fought a problem with my Cox phone for over an hour until I solved it, but it is never mentioned in the phone support FAQs or on this forum. Am I the only one that has had this problem?
I started one day, and it happened all the next day until I isolated it to the phone-internet modem. I don't know if it is a problem with my modem or something in the Cox system, but I think Cox needs to acknowledge it and post the solution for all to see. I can't believe I am the only one that has had this problem.
The problem was that our calls were dropping out. As I troubleshot the issue, I discovered it would be at almost exactly 5 minutes into the call, irregardless if we initiated or answered the call. Since we had recently installed a new cordless phone set, I suspcected that was the culpert. Testing proved it wasn't the cordless system's fault since it also would happen with a corded phone connected to the modem. I tried unpluging the power from the modem to reboot, but that did not help. Finally I went on-line and reset the modem. That solved the problem.