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mikemoko's avatar
mikemoko
New Contributor

phone hacked

I have a landline connected to your modem with service provided by basic talk.I had no problem for years then you sent me request that I get phone service from cox and suddenly my phone service isn't working correctly. I can receive calls but I cant dial out.If this is actually something a cox tech has done I suggest you stop or I will sue.

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  • DustinP's avatar
    DustinP
    Moderator
    mikemoko,

    When you pick up the phone to make an outbound call, are you hearing a Dial tone or dead air? You can receive calls, but can't make outbound calls. Are you getting a message when you attempt to make a call? If there's a message is it a male or female? If this hasn't been resolved, please email us at Cox.Help@cox.com with your name and address and any details as to what you hear when attempting to make an outbound call.

  • Andrew_Wees's avatar
    Andrew_Wees
    Contributor III

    the talk has an adapter you need to use and hook that up to a router then the modem 

    get a standalone modem from cox not a phone modem