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Billing_issue
New Contributor

Persistent billing issue

I have had persistent billing issues that have forced me to reduce my cox services.  I have cancelled both Cox phone lines, returned my dvr/contour units and downgraded my tv to the absolute basic services.  My bill is still incorrect and cannot get anyone to resolve this issue. Is there a way to escalate this to get a quicker resolution.  

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  • MaryF's avatar
    MaryF
    Former Moderator

    Hello,

    The purpose of the TV Forum is to allow customers to discuss technical topics related to Cox TV services with our customers.  If you need help with billing or other account specific issues, please email us at cox.help@cox.com.  Thanks.