Panoramic upgrade and telephone service
I have my internet, phone and tv bundled with COX. Recently I upgraded to a PANORAMIC internet box. First of all could not get the computer to take the provided User ID and Password that were printed on the bottom of the device. Then was informed by a live voice to disregard that instruction and use a long series of numbers and letters that are on the bottom of the panoramic device. Then I found that the adjustments had to be made at COX in order to allow the box to work. My disgust is...my telephone has not had a dial tone since the installation. I have called twice and used the chat and it is still not resolved. Was I correct in removing the CiSCO box and the NETGEAR box. It was my understanding that the panoramic would support the telephone service????
Also in the trouble shooting it said to install a battery in order fo it to work. I am so confused at this point..that I am close to cancelling COX altogether and going with a different service. What am I to do in order to get a dial tone??????? Do I need to pay to have a service tech come out and sell me more equipment??? Do I need to hook the CiSCO box back up???? I am perplexed.