Forum Discussion

PacketLossKing's avatar
PacketLossKing
New Contributor

Packet Loss while playing online video games!

Hello,

Despite the title I actually have no idea if it's packet loss i'm experiencing or what. That is just what has been suggested to me by others.

Below are tracer and pathping tests ran to the servers of the video game (World of Warcraft) that I play on and experience the issue.

The video game tech support has not been helpful whatsoever (they haven't even responded to any inquiry, actually) so I was hoping you guys could help determine if it is my home ISP or what! Thanks!

TRACEROUTE:
traceroute to 68.231.65.177 (68.231.65.177), 15 hops max, 60 byte packets
1 24.105.30.2 (24.105.30.2) 0.904 ms 0.912 ms 1.211 ms
2 * * *
3 37.244.0.102 (37.244.0.102) 1.143 ms 1.192 ms 1.250 ms
4 37.244.0.34 (37.244.0.34) 1.202 ms 1.263 ms 1.325 ms
5 70.191.61.9 (70.191.61.9) 0.859 ms 0.873 ms 0.899 ms
6 chnddsrj01-ae1.0.rd.ph.cox.net (68.1.5.211) 13.793 ms 13.861 ms 13.860 ms
7 * * *
8 * * *
9 * * *
10 * * *
11 * * *
12 * * *
13 * * *
14 * * *
15 * * *


03/03/2017 05:10:59 UTC
--------------------

TRACEROUTE:
traceroute to 68.231.65.177 (68.231.65.177), 15 hops max, 60 byte packets
1 24.105.30.2 (24.105.30.2) 1.062 ms 1.544 ms 1.565 ms
2 * * *
3 37.244.0.102 (37.244.0.102) 1.188 ms 1.233 ms 1.284 ms
4 37.244.0.34 (37.244.0.34) 1.123 ms 1.175 ms 1.260 ms
5 70.191.61.9 (70.191.61.9) 0.905 ms 0.941 ms 0.948 ms
6 chnddsrj01-ae1.0.rd.ph.cox.net (68.1.5.211) 13.810 ms 13.834 ms 13.863 ms
7 * * *
8 * * *
9 * * *
10 * * *
11 * * *
12 * * *
13 * * *
14 * * *
15 * * *


03/03/2017 05:10:59 UTC
--------------------

PING:
PING 68.231.65.177 (68.231.65.177) 56(84) bytes of data.

--- 68.231.65.177 ping statistics ---
4 packets transmitted, 0 received, 100% packet loss, time 2998ms

03/03/2017 05:10:59 UTC
--------------------

PING:
PING 68.231.65.177 (68.231.65.177) 56(84) bytes of data.

--- 68.231.65.177 ping statistics ---
4 packets transmitted, 0 received, 100% packet loss, time 3002ms

03/03/2017 05:10:59 UTC
--------------------

TRACEROUTE:
traceroute to 68.231.65.177 (68.231.65.177), 15 hops max, 60 byte packets
1 Blizzard (Blizzard) 1.090 ms 1.128 ms 1.181 ms
2 * * *
3 37.244.1.102 (37.244.1.102) 2.851 ms 2.908 ms 2.971 ms
4 * * *
5 37.244.7.32 (37.244.7.32) 24.690 ms 24.722 ms 24.758 ms
6 70.191.61.1 (70.191.61.1) 22.652 ms 22.668 ms 22.649 ms
7 chnddsrj01-ae1.0.rd.ph.cox.net (68.1.5.211) 55.106 ms 55.174 ms 55.134 ms
8 * * *
9 * * *
10 * * *
11 * * *
12 * * *
13 * * *
14 * * *
15 * * *


03/03/2017 05:11:04 UTC
--------------------

PING:
PING 68.231.65.177 (68.231.65.177) 56(84) bytes of data.

--- 68.231.65.177 ping statistics ---
4 packets transmitted, 0 received, 100% packet loss, time 4998ms

03/03/2017 05:11:05 UTC
--------------------

TRACEROUTE:
traceroute to 68.231.65.177 (68.231.65.177), 15 hops max, 60 byte packets
1 Blizzard (Blizzard) 0.916 ms 0.926 ms 0.960 ms
2 * * *
3 37.244.1.102 (37.244.1.102) 2.754 ms 2.790 ms 2.891 ms
4 * * *
5 37.244.7.32 (37.244.7.32) 24.741 ms 24.777 ms 24.780 ms
6 70.191.61.1 (70.191.61.1) 35.308 ms 33.764 ms 33.735 ms
7 chnddsrj01-ae1.0.rd.ph.cox.net (68.1.5.211) 55.145 ms 55.256 ms 55.235 ms
8 * * *
9 * * *
10 * * *
11 * * *
12 * * *
13 * * *
14 * * *
15 * * *


03/03/2017 05:11:08 UTC
--------------------

MTR:
HOST: Blizzard Loss% Snt Last Avg Best Wrst StDev
1. Blizzard 0.0% 10 0.6 0.6 0.6 0.7 0.0
2. ??? 100.0 10 0.0 0.0 0.0 0.0 0.0
3. 37.244.1.102 0.0% 10 3.0 2.9 2.8 3.4 0.2
4. ??? 100.0 10 0.0 0.0 0.0 0.0 0.0
5. 37.244.7.32 0.0% 10 24.9 24.8 24.7 24.9 0.1
6. 70.191.61.1 0.0% 10 22.7 22.7 22.7 22.8 0.0
7. chnddsrj01-ae1.0.rd.ph.cox.net 0.0% 10 55.3 55.3 55.2 55.3 0.0
8. ??? 100.0 10 0.0 0.0 0.0 0.0 0.0


03/03/2017 05:11:04 UTC
--------------------

MTR:
Start: Fri Mar 3 05:10:59 2017
HOST: Blizzard Loss% Snt Last Avg Best Wrst StDev
1.|-- 24.105.30.2 0.0% 10 0.7 0.8 0.5 1.8 0.0
2.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0
3.|-- 37.244.0.102 0.0% 10 1.2 1.3 1.2 1.5 0.0
4.|-- 37.244.0.34 0.0% 10 1.2 1.2 1.1 1.3 0.0
5.|-- 70.191.61.9 0.0% 10 0.9 0.9 0.8 0.9 0.0
6.|-- chnddsrj01-ae1.0.rd.ph.cox.net 0.0% 10 15.5 14.7 13.8 20.2 1.9
7.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0


03/03/2017 05:10:59 UTC
--------------------

PING:
PING 68.231.65.177 (68.231.65.177) 56(84) bytes of data.

--- 68.231.65.177 ping statistics ---
4 packets transmitted, 0 received, 100% packet loss, time 4999ms

03/03/2017 05:11:10 UTC
--------------------

MTR:
Start: Fri Mar 3 05:11:00 2017
HOST: Blizzard Loss% Snt Last Avg Best Wrst StDev
1.|-- 24.105.30.2 0.0% 10 0.9 0.9 0.4 3.0 0.6
2.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0
3.|-- 37.244.0.102 0.0% 10 1.1 1.2 1.1 1.3 0.0
4.|-- 37.244.0.34 0.0% 10 1.4 1.3 1.2 1.4 0.0
5.|-- 70.191.61.9 0.0% 10 0.8 0.9 0.8 1.0 0.0
6.|-- chnddsrj01-ae1.0.rd.ph.cox.net 0.0% 10 13.8 14.0 13.8 14.3 0.0
7.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0


03/03/2017 05:10:59 UTC
--------------------

MTR:
HOST: Blizzard Loss% Snt Last Avg Best Wrst StDev
1. Blizzard 0.0% 10 0.7 0.6 0.5 0.7 0.1
2. ??? 100.0 10 0.0 0.0 0.0 0.0 0.0
3. 37.244.1.102 0.0% 10 3.0 3.0 2.9 3.2 0.1
4. ??? 100.0 10 0.0 0.0 0.0 0.0 0.0
5. 37.244.7.32 0.0% 10 24.8 24.9 24.6 26.0 0.4
6. 70.191.61.1 0.0% 10 41.6 24.7 22.7 41.6 6.0
7. chnddsrj01-ae1.0.rd.ph.cox.net 0.0% 10 55.1 55.5 55.1 58.4 1.0
8. ??? 100.0 10 0.0 0.0 0.0 0.0 0.0


03/03/2017 05:11:05 UTC

----------------------------------------------------------------------------


Tracing route to 24.105.30.129 over a maximum of 30 hops

0 Cheers-PC.T-mobile.com [192.168.29.18]
1 cellspot.router [192.168.29.1]
2 * * *
Computing statistics for 25 seconds...
Source to Here This Node/Link
Hop RTT Lost/Sent = Pct Lost/Sent = Pct Address
0 Cheers-PC.T-mobile.com [192.168.29.189]
0/ 100 = 0% |
1 0ms 0/ 100 = 0% 0/ 100 = 0% cellspot.router [192.168.29.1]

Trace complete.

------------------------------------------------------------------


Tracing route to 24.105.30.129 over a maximum of 30 hops

1 <1 ms <1 ms <1 ms cellspot.router [192.168.29.1]
2 * * * Request timed out.
3 8 ms 8 ms 6 ms 100.127.64.80
4 9 ms 9 ms 10 ms wsip-70-166-189-128.ph.ph.cox.net [70.166.189.128]
5 20 ms 37 ms 27 ms langbprj01-ae1.rd.la.cox.net [68.1.1.13]
6 23 ms 21 ms 21 ms 70.191.61.10
7 25 ms 21 ms 22 ms 37.244.0.33
8 22 ms 21 ms 22 ms 24.105.30.129

Trace complete.

5 Replies

Sort By
Most LikedOldestNewest
Replies have been turned off for this discussion
  • ChrisL's avatar
    ChrisL
    Former Moderator
    @PacketLossKing

    Looking the results you've posted I'm not seeing anything that would indicate packet loss taking place. The result where hop 2 isn't responding is normal and no actual loss is taking place as how we can see form the hops afterwards there is no loss. It looks like the destination network is also blocking all ICMP traffic so we cannot see what is going on there.

  • PacketLossKing's avatar
    PacketLossKing
    New Contributor

    Thanks for the reply Chris,

    I'm not sure what ICMP traffic is, but I got a reply from a blizzard tech support and they asked me to provide a WinMTR report as the issue persisted. They said the same as you that the tracer/path really didn't show anything.

    Here are the results of the WinMTR:

    Can you give me any suggestions on what I might try?

    |------------------------------------------------------------------------------------------|
    | WinMTR statistics |
    | Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
    |------------------------------------------------|------|------|------|------|------|------|
    | cellspot.router - 0 | 597 | 597 | 0 | 0 | 8 | 0 |
    | No response from host - 100 | 120 | 0 | 0 | 0 | 0 | 0 |
    | 100.127.64.80 - 3 | 545 | 532 | 6 | 8 | 61 | 8 |
    | wsip-70-166-189-128.ph.ph.cox.net - 2 | 553 | 542 | 7 | 10 | 106 | 9 |
    | langbprj01-ae1.rd.la.cox.net - 3 | 545 | 532 | 19 | 22 | 89 | 42 |
    | 70.191.61.10 - 3 | 541 | 527 | 20 | 24 | 264 | 22 |
    | 37.244.0.33 - 3 | 541 | 527 | 20 | 22 | 74 | 22 |
    | 24.105.30.129 - 3 | 537 | 521 | 20 | 23 | 80 | 22 |
    |________________________________________________|______|______|______|______|______|______|
    WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

  • ChrisL's avatar
    ChrisL
    Former Moderator
    @PacketLossKing

    ICMP traffic is basically ping and trace route. It's junk traffic not used for anything but troubleshooting purposes and as such is often discarded by networking equipment that doesn't want it. These results also look good from what you've posted. It's possible the problem is not related to Internet.

  • PacketLossKing's avatar
    PacketLossKing
    New Contributor

    Hey Chris,

    I sent that latest report to the game devs and they said there was packet loss on hop 3 which was on the ISP side of things, which they said would cause all of the symptoms I was experiencing in-game.

    Any idea on what I can do to resolve the hop 3 issue?

    Thanks

  • ChrisL's avatar
    ChrisL
    Former Moderator
    @PacketLossKing

    If the problem you're experiencing is specific to gaming you may want to look at this thread. Your modem appears to be one of the models affected by a strange latency bug:

    https://www.dslreports.com/forum/r31079834-ALL-SB6190-is-a-terrible-modem-Intel-Puma-6-MaxLinear-mistake

Related Content