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Kitkat362's avatar
New Contributor

Packet loss in the on the first hop

I am having some issues with packetloss on the first hop. The packet loss is random and sometimes is fine for a minute and then losing internet the next. 

I'm directly connected to the internet with a CAT6 cord

I do not use any splitters *i'm directly connected with the power line*

What other information do you need?

This only started happening a week ago.

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  • ChrisL's avatar
    Former Moderator

    You could try seeing if the modem works better at a different cable outlet. Otherwise if there aren't any cable splitters in the connection a technician may need to come out and troubleshoot further.