Packet loss in north Phoenix, AZ
Since 7/31, I've been having intermittent packet loss through the day. I have contacted Cox's tier 2 techs and have had 2 field techs come and analyze the connection. The first tech, in-house, said nothing was wrong and simply left without even checking anything inside the house. The second tech, a contractor, did a really good job. His analysis said the issue was not anywhere inside the home. He encountered a lot of noise at the tap right outside. He emailed the field supervisor to let them know but he said he was not sure how long it would take to fix.
Is there anything I can do to escalate this further to get this resolved as soon as possible? I really don't want to switch providers but I cannot use the internet with this issue.
I can attach PingPlotter pro screenshots if that would help.