Forum Discussion

JohnC's avatar
New Contributor

Packet Loss 47% and up

Can someone at Cox please check this COX IP address: 



Games cannot be played because this server is either not working or not working correctly.

I have called but Cox just wants to send someone out to my home and the problem is on their end.  The issue is with this IP address the 6th jump from my IP address.  


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  • Tecknowhelp's avatar
    Valued Contributor II

    This is a public forum, not direct support. Were you looking for help from users? If so, can you post the tracert showing the issue at that IP? It looks like it's not responding to ICMP. If I had to guess your probably seeing this as packet loss incorrectly.