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ARPtak's avatar
New Contributor

Outlook Not Pulling In Emails From Web Server

Hello, I have been have trouble with my emails since 07-04-2017.  Outlook has suddenly stopped downloading my emails from Cox.  I called Tier 1 support and they opened a ticket for Tier 2 support.  I contacted Cox the next day and spoke with someone from Tier 2 support and they only suggested change my password, I did that and it did not work.  They bumped up the ticket to the next level, I have not hear back from anyone.

This is getting very frustrating, I can view the emails at, I can also create an test email from Outlook and it sends the email, but cannot down load it.

Can anyone contact me at home to help me, I am pulling my hair out over this, and I am balding already.


Anthony Ptak

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  • SoonerAl's avatar
    Contributor II

    You might consider removing the Cox account from Outlook on your computer, closing Outlook, rebooting the computer, restarting Outlook then adding the account back in Outlook on your computer.