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Tara_B's avatar
Tara_B
New Contributor

Outgoing email will not send from Outlook

I am not able to send from Outlook. It has been working up until about 3-4 weeks ago.

I am connected to my wireless router at home on my Cox Service.

Has something changed on coxs end? I am receiving incoming mail just fine.

ERROR - "Send test e-mail message: Outlook cannot connect to your outgoing (SMTP) e-mail server. If you continue to receive this message, contact your server administrator or Internet service provider (ISP)."

I have the following settings within Outlook

imap.cox.net - incoming

smtp.cox.net - outgoing

Also is it possible something on my router could be blocking this? Like I stated above I havent made any changes to my email settings or my router.

Thanks

Tara

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  • StephanieS's avatar
    StephanieS
    Moderator
    Tara B

    Please try logging into the Cox website, this will ensure that you've got the correct password. If you are able to log in and check your email on the Cox website, please go to Outlook and remove your email address completely and re-add it like it's new. You should only need to add your username and password, let Outlook select all of the settings automatically. Please reach back out here if you have any further issues.

    StephanieS
    Cox Support Forums Moderator