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NElady's avatar
New Contributor

Onscreen caller ID

My onscreen caller ID is not working since I now have an HDTV.  I have a DVR, but not Contour unit.  Please reset my account have the feature.

8 Replies

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  • ReneeG's avatar
    Former Moderator
    Hi NElady,

    Has the ID worked prior to today? Does it show this feature turned on through the settings menu?

  • Hi NElady,

    I've sent an account refresh. This wouldn't interrupt the TV signal, but can address the TV Caller ID banner that hasn't appeared on your TV screen. If the Banner doesn't appear when receiving calls, please continue to the website instructions below. is a bitly link to our website with step instructions to access the menu and turn the Caller ID Banner off/on. You will find the steps under 'Advanced TV - Motorola' to fit the steps associated with your Set-Top-Box (STB).

  • NElady's avatar
    New Contributor

    Followed website instructions.  Caller ID Banner indicated that it was "on", but incoming calls still do not appear on screen.

  • Hello NElady,

    Thanks for the update, I've created a ticket for this to be investigated and for you to be contacted with a status update. It can take 48-72 hours for an update.


  • Tecknowhelp's avatar
    Valued Contributor II

    Just a suggestion, but have you tried removing and the re-adding the occurrence to the cable box? Many times the box needs to be updated with how it gets caller ID info from Cox. If so, then I agree the next step would be to check the Cox phone switch to see if the caller ID flag is set for the OP's phone number.