Only getting 4mbps down and 0.05 up when I should be getting 100mbps down and 10mbps up.
So I have had Cox's Premier Internet Service for about 1 year now, and so far I have not been satisfied with my internet speeds I have been getting. The reasoning why I am making this post now is because I have been getting very, very, very low speeds for the past 2 weeks, also to mention that I have recently moved. At my old house, I was only getting 45 mbps down and like 1mbps up, but I really didn't mind TOO much because I was getting enough speeds to do my daily internet surfing and gaming. Also to note, I have actually called cox at my old house several times to make sure that I am getting the internet speeds I pay for, but every time I contact them the support tells me that "my line is messed up" or "to reset my modem". I did everything they told me to do and still got internet speeds that I was not paying for. About one week ago, I moved into into a new house and I had my internet service transferred and everything and made sure that my internet package was premier. The first day in the new house, I was getting the usual 45 mbps down and 1 mbps up (which is still not what i pay for), but after that night I have been getting speeds of around 4mbps down and 0.05mbps up, which is unacceptable for what I am paying. Again, I contacted support, and they told me that I wasn't getting the internet speeds that i pay for and they also told me that my equipment is messed up even though I recently bought my modem and router less than a year ago. My modem is a Motorola SURFboard DOCSIS 3.0 White Cable Modem - SB6141 and my router is a Netgear Wireless Router Dual-Band Gigabit ports - (WNDR3700) . After that, the support told me that they were going to reset my signal and told me to reset my modem. I did all of that and I am still getting bad internet speeds. I need help, and I am tired of contacting support every time just to have nothing happen. Maybe ill try one more time.
