I'm looking for a solution as to why I am only getting the first 20 channels with my Tivo Bolt. My other Tivo works great. My best guess is that the cable card is not set up right, but I am not getting anywhere with Cox support. It's been since April and still only 20 channels. Any help would be awesome!
The channels have never worked since i got the new bolt back in April. Light on tuner is solid and those channels show a message saying 'not authorized'. Already tried switching out the tuning adapter and cablecard. According to support, they are all paired correctly. My Tivo shows a message in the cablecard menu that the card is not activated and to call Cox. No one seems to be able to figure out what is going on.
Jon if you look at the conditional access screen on the TiVo does say val? seems like some cox techs can't send the val hits
Can't get a screenshot uploaded here for some reason...here's what's on that screen:
System ID: 0x0E00
Status: Not Staged
Has serial # and software ver (too much to type)
CA Time: Waiting for update...
Time GBAM: 0
App GBAM: 0
Purchase GBAM: 0
EMMs Processed: 0
i just found this in the forums http://forums.cox.com/forum_home/tv_forum/f/4/t/12823.aspx which looks like the problem is one of authorization on the cox side. This person got the same problem fixed earlier this year. Here is one of the comments from the cox side before she fixed his issue.
It sounds like there may be an authorization issue on the back end that is preventing your TiVo from tuning all of the channels to which you subscribe. This is our responsibility to resolve for you! I will reach out to the technician who completed Tuesday's service call and have him follow up with you.
Becky K.
Cox Support Forums Moderator
If anyone knows Becky K, I'd love to talk to her! :)
Thanks, Becky! I just got back in town and will be sending the information shortly.
Jon
No More Cable Bills:
[Copy&Paste the link to view video]
https://www.youtube.com/edit?video_id=wROUdmO-uY8
