Online Phone Tools

Hi hpu1966,

What happens when you attempt to access phone tools? Are you getting any error messages on the screen?

ReneeG said:
Hi hpu1966,

What happens when you attempt to access phone tools? Are you getting any error messages on the screen?

I always get an "Oops, can't find that page" when using either Firefox or Chrome. It then goes about laying out all the things Cox offers help/service on, e.g., Phone, TV, Internet, etc.

@hpu1966

I'm still thinking this is a problem with the Internet connection and not the site. The modem is still reporting unacceptable signal levels.

ChrisL said:
@hpu1966

I'm still thinking this is a problem with the Internet connection and not the site. The modem is still reporting unacceptable signal levels.

You may well be right, ChrisL. Do you think the modem should be replaced, a new replacement cabling from the Cox box, or what? It seems strange to me as a non-technical type that Phone Tools is the only site that this happens on, and I do visit a lot of sites for entertainment, personal business, banking, etc., and they all work just fine. What would it be that makes Phone Tools any different? Thanks again for weighing in. My dilemma started with the Pale Moon browser not being compatible with the 'upgraded' Phone Tools site, but now my problem is with any and all browsers I've tried, namely Firefox and Chrome, both of which worked with Phone Tools just fine not long ago. Recommendations? Should I schedule a tech visit to change out the modem, you think?

@hpu1966

Having a tech come take a look would probably be a good idea. The modem you have now doesn't meet the minimum requirements for your subscription level and is also reporting poor signal levels. There's also the matter of wifi noise interference which isn't something that we would be able to address directly. Going to a dual-band capable router would work around that issue provided your wireless devices support 5Ghz wifi connectivity.

ChrisL said:
@hpu1966

Having a tech come take a look would probably be a good idea. The modem you have now doesn't meet the minimum requirements for your subscription level and is also reporting poor signal levels. There's also the matter of wifi noise interference which isn't something that we would be able to address directly. Going to a dual-band capable router would work around that issue provided your wireless devices support 5Ghz wifi connectivity.

Thanks for your speedy response, ChrisL. Are you able to schedule such a visit as you describe?

@hpu1966

We can take a look at your account and see what options we have. Feel free to email us at cox.help@cox.com to discuss further. We'll need to verify your account info to assist further.