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gsc331's avatar
New Contributor III


Hi, Anyone else in the new Orleans-Metairie area having trouble with on-demand not  updating. Mine hasn't updated in about a week. this includes premium and TV network channels.

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  • Deb4813's avatar
    New Contributor

    I've been trying to access TV network on demand all day and it's not working. Getting an error code and tech support is trying to help now, but no luck.

  • Hi gsc331,

    I'd recommend a reset to the receiver(s). A Cox agent can do this for you, or you may attempt to reset the receiver on our website.

    Once you access this website, it will prompt you to sign in first with your Cox Credentials. The reset will be sent to all receivers. If this doesn't help update On Demand, we will need to take a closer look. You may email us at

  • StephanieA's avatar
    Former Moderator

    What error codes are you getting? What titles are you trying?