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On_Demand_show1's avatar
On_Demand_show1
New Contributor

On demand shows not updated

Why are On Demand shows not available 24 hours after the show airs on any network. Error code xre 07005 pops up. 

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  • JonathanJ's avatar
    JonathanJ
    Former Moderator
    @On Demand shows not updating

    Please email full address and primary name on the account to cox.help@cox.com so we can take a closer look.

  • MelissaAmber's avatar
    MelissaAmber
    New Contributor

    We were watching The Orville on demand and we accidentally turned off the tv when we went to pause to get pudding. When we go back in we get the message, "Sorry, we're having some trouble. This program is not available to watch at the moment. Please try again in a few minutes. XRE-07005

    We've been trying every few minutes for an hour and this is very frustrating. I just want to finish the episode and go to bed. It's almost 1am. 

  • MaryF's avatar
    MaryF
    Former Moderator

    Hi MelissaAmber,

    I've replied to your other post asking you to email us at cox.help@cox.com so we can further investigate.