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ccarter2010's avatar
New Contributor

On Demand shows just stop in the middle

I have been having this issue the past couple of days.  I'm watching On Demand (the Sinner) and it just stops right in the middle (about 15 minutes in)  and goes back to normal live TV.  When I go back into watch the episode again it takes me back to the beginning like I haven't watched it at all.  I watch the episode again only to have it do the same thing.  Since I cannot fast forward the program I end up watching the first 15 minutes of an episode 3 or 4 times and not being able to finish it.  Super annoying.  I've tried unplugging and resetting everything and nothing works.  

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  • Hello ccarter2010,

    Is this happening with other On Demand programs or just this one? Also, is this happening with all tv's in the home or just one?


    Allan - Cox Support Forums Moderator. 

  • LSa's avatar
    New Contributor

    I have the same problem, just after switching to the new Contour box (had old dvr box before, didn't happen).  Called cox support and they said it was an "on demand" problem, not anything to do with the box.  I disagreed, and it seems like now it has been happening to others like you for at least a month.  I just got the new box today and had the problem right Away.  I notice your problem dropped, wondered if you ever got a resolution?

  • graceg123's avatar
    New Contributor

    I am also having the same problem. It's been happening about a week or so. Has anyone had any resolution?

  • We are having the same problem, with any show we watch On Demand, any time during any day.

    however, we have been able to fast forward between commercials with the black buttons to where we left off, only to have it happen again a few minutes later.

    It doesn't happen every time we watch OnDemand shows, just enough to make it very aggrevating. 

  • LindseyB's avatar
    Former Moderator

    graceg123, Oh No! We want to help. Please email us at with your full name and full service address so we can further assist you with this issue. Thank you.

  • frankorobo's avatar
    New Contributor

    I got the contour a over a month ago and up until a week ago, it was doing fine. But now I'm having this problem as well. I called a week ago to address the problem. They reset all 3 boxes, I reset all 3 boxes and nothing helped. I thought maybe it was just one network having this issue, but then last night I tried watching a different On Demand program on a different On demand network, and the same thing happened. I would get through the episode about 3/4 of the way through and it would just stop and take me back to the beginning menu. I tried fast forwarding, but even that has issues. I can only fast forward about a minute or so into the program at a time because after each minute or so the episode would start playing. But I could only get to the spot where it stopped in the first place. I called Cox and they're sending someone out in 2 days to see what's happening. I'm just not sure if it's a cox issue or a network issue. Either way, I'm not paying for a service I can't use. So this better get resolved quick, fast and in a hurry! 

  • Hi AngelsHouse2009,

    I can certainly understand your frustration. If you would please email your account info to and we can look in to a possible cause of this issue.
    please include name , street address, and last 4 of ssn.

  • boilerup's avatar
    New Contributor

    I have been experiencing this exact same problem for at least two weeks.  I have just one Contour receiver and watch programming on just the TV it's connected to.  The vast majority of programs I watch on demand just stop mid-playback and return to the on demand screen.  Restarting the program just results in it stopping in the same spot no matter how many times I try to rewatch it.  Additionally, attempting to fast forward through the program (not the commercials obviously since FF is disabled, just the show itself) just results in the program fast forwarding for 1-2 seconds then automatically stopping and returning to standard speed - absolutely and totally frustrating.  So playback stops and I'm unable to fast forward through the program once I restart it to get back to the point where it stopped.  Sorry to know it's happening to many other Contour users but glad to know it's not just me.  Aggravating and frustrating.

  • LindseyB's avatar
    Former Moderator

    frankorobo, Oh No! We want to help. Is this happening on just TV shows you're trying to watch or is it also happening on movies as well? Thank you.

  • foltsie's avatar
    New Contributor

    We’re having the exact same issue. Restarted the box and sent a refresh signal.

    Has anyone found a fix or workaround?