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tvnugget's avatar
tvnugget
New Contributor

On Demand Missing Episode

Hi,  On Demand doesn't seem to be listing Game of Thrones, Season 5, Episode 1.   Everything else seems to be there for that Season.  Pls advise.   Thanks

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  • DustinP's avatar
    DustinP
    Moderator
    tvnugget,

    We want to see how we can get this resolved for you. Is HBO's Game Of Thrones missing Season 5 Episode 1 of HD and/or SD? If a hard reset hasn't worked to provide this asset among the folder, I would recommend trying a remote reset.

    Please try this link below to remote reset, and if there isn't a fix, please email us at cox.help@cox.com with your address and name.

    https://www.cox.com/resaccount/sign-in.cox?onsuccess=https%3A%2F%2Fwww.cox.com%2Fresaccount%2Frefresh-cable-box.cox%3Fcampcode%3Dsearch_tv_banner_3_22012016095349&onfailure=http%3A%2F%2Fwww.cox.com%2Fresaccount%2Flasvegas%2Fsign-in.cox

  • Violinista's avatar
    Violinista
    New Contributor

    Want to know if the URL given by DustinP, Cox Support Forums Moderator will work for finding other episodes that don't appear in On Demand mode.

    https://www.cox.com/resaccount/sign-in.cox?onsuccess=https%3A%2F%2Fwww.cox.com%2Fresaccount%2Frefresh-cable-box.cox%3Fcampcode%3Dsearch_tv_banner_3_22012016095349&onfailure=http%3A%2F%2Fwww.cox.com%2Fresaccount%2Flasvegas%2Fsign-in.cox

    Thanks.

    Suzanne

  • Allan's avatar
    Allan
    Moderator

    Hello,

    That link should work at recovering any missing On Demand content providing that there is no signal or equipment issue.

    Thanks,

    Allan - Cox Support Forums Moderator