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Kwise's avatar
New Contributor

On Demand files are empty

Over the last few days, when I try to watch anything On Demand (mainly tv shows from the Primetime tab), I receive this message instead of a list of shows : "check back periodically for exciting video on demand programming which may include sports, entertainment, local features...etc" 

I have 3 boxes in my home and all 3 are showing this message. I have tried resetting my connection through the Cox website, I have unplugged my receivers, checked all my connections and even reset my internet. Nothing seems to help. Any idea what could be going on, or how I can fix it? Thanks! 

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  • StephanieA's avatar
    Former Moderator
    What are the models of your receivers? In which city and state do you live? What folders are you getting this message on?