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Mama_DuBrawl's avatar
Mama_DuBrawl
New Contributor

Older Contour box: breakdown in video pictures

In the last few days the pictures on several channels are breaking up, which also causes the sound to break up.  I have an older non DVD Contour box.  I restarted the box, which did nothing to help.  Any suggestions?  Thanks

contour

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  • JonathanJ's avatar
    JonathanJ
    Former Moderator
    @Mama DuBrawl

    Make sure all ends of the coax cable is at least hand tight if there's a splitter you can try and bypass it. If still having issue after trying all email full address and the primary name of the account holder to cox.help@cox.com.

  • Mama_DuBrawl's avatar
    Mama_DuBrawl
    New Contributor

    Cox.help@cox.com

    Hi, can't find any problem with wiring. my email is  *******************************************************************************  [edited by Cox]

  • Allan's avatar
    Allan
    Moderator

    Hello,

    The cable box is reporting good signals and we want to send some signals to the box. This will cause a temporary loss in service. When would be a good time to do this? Also, I have edited your post to hide your personal information.

    Thanks,

    Allan - Cox Support Forums Moderator.