occasional packet drops/timeouts
I recently signed up for internet service with Cox. I work from home and need a reliable connection. Occasionally my VPN connection to work (ip 38.104.42.94) drops out, seems to be due to packet losses. I see sporadic timeouts with ping:
C:\Users\MherG>ping 38.104.42.94
Pinging 38.104.42.94 with 32 bytes of data:
Reply from 38.104.42.94: bytes=32 time=283ms TTL=243
Request timed out.
Reply from 38.104.42.94: bytes=32 time=289ms TTL=243
Reply from 38.104.42.94: bytes=32 time=289ms TTL=243
Ping statistics for 38.104.42.94:
Packets: Sent = 4, Received = 3, Lost = 1 (25% loss),
Approximate round trip times in milli-seconds:
Minimum = 283ms, Maximum = 289ms, Average = 287ms
And with traceroute see similar timeouts:
C:\Users\MherG>tracert 38.104.42.94
Tracing route to 38.104.42.94 over a maximum of 30 hops
1 1 ms 1 ms 1 ms Armenish [192.168.1.1]
2 8 ms 10 ms 17 ms 10.71.112.1
3 10 ms 10 ms 17 ms 68.4.15.238
4 13 ms 12 ms 10 ms ip68-4-11-104.oc.oc.cox.net [68.4.11.104]
5 18 ms 21 ms 28 ms 68.1.1.61
6 15 ms 11 ms 13 ms xe-7-3-3.edge2.LosAngeles9.Level3.net [4.53.230.73]
7 14 ms 11 ms 23 ms ae-1-60.edge1.LosAngeles6.Level3.net [4.69.144.16]
8 18 ms 15 ms 13 ms be3036.ccr41.lax04.atlas.cogentco.com [154.54.14.129]
9 14 ms 13 ms 14 ms be2965.ccr22.lax01.atlas.cogentco.com [154.54.45.1]
10 209 ms 209 ms 209 ms te0-3-1-0.ccr21.sin01.atlas.cogentco.com [154.54.44.174]
11 233 ms 231 ms * te0-3-0-0.ccr21.hkg02.atlas.cogentco.com [154.54.84.121]
12 * 233 ms * te0-0-1-3.ccr11.tyo01.atlas.cogentco.com [154.54.84.65]
13 230 ms 227 ms * te0-1-0-34.ccr21.sea02.atlas.cogentco.com [154.54.84.154]
14 * 239 ms * be2085.ccr21.slc01.atlas.cogentco.com [154.54.2.198]
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 286 ms 286 ms * be2890.ccr42.jfk02.atlas.cogentco.com [154.54.82.246]
20 308 ms 308 ms 308 ms be2897.rcr24.jfk01.atlas.cogentco.com [154.54.84.214]
21 * * 311 ms be2495.rcr21.ewr03.atlas.cogentco.com [154.54.80.194]
22 * 286 ms 287 ms 38.104.42.94
Trace complete.
I am not a networking expert, but seems like data gets lost somewhereinside cogentco servers. Is there anything that can be done about this? Makes work nearly impossible for me, I may have to cancel my cox account if the issue can't be solved.
