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CoinneachF's avatar
CoinneachF
New Contributor

Obsolete and incorrect outage notifications

I think it was very early on Monday 13 November, like 0030 MST, that my router went down. I checked the support page on my phone and saw that there was an area outage with an ETR of 0600. I entered my phone number to be texted when service was restored. I never did get the restore message, but every night at 2200 since then, Cox oh so thoughtfully sends me exactly the same text: "Cox: We are working to resolve your service interruption. We will send an update on your resolution at 7:30 am." My service is up (for now). You never sent the original notification, and you never send the 0730 update as indicated in these texts. I have replied STOP twice, but the notifications keep coming.

Is this the service that I keep getting jacked by another $60/yr for? No actual improvements to the service, but incompetent developers?

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  • Allan's avatar
    Allan
    Moderator

    Hello,

    You can disable and enable multiple types of notifications through your online account. You can access the notification system through your online account at www.cox.com. Alternatively, you can send us an email at cox.help@cox.com and we can assist you in disabling the notifications. 

    Thanks,

    Allan - Cox Support Forums Moderator.