Not using all Modem Channels & A *LOT* of channel uncorrectables for some channels.
Hoping a Cox community support agent can help here. For any non-Cox readers I have Ultimate service (but would possibly commit war crimes to get Gigablast).
I finally have the right service level after Cox kept provisioning me down because their records kept reporting me to have a cable modem that only had 8 downstream and 4 upstream channels. I'd call and say that I had a SB6190 with 32 downstream channels and 8 upstream channels...and I'd be told such a product didn't exist. I'd argue that all they had to do was google SB6190 and they'd see it widely available. Finally they'd relent and put that modem on my account. Two weeks would pass and I'd be re provisioned back down to 8x4. I finally got a nerdy sounding girl on the phone who believed me because it was doubtful an average person even knew what channels were and she said she'd opened up an "ancient POS system no one uses anymore" to fix my account.
I'm now able to get 24 channels down, and 4 up.
So Question 1 - Is it possible to get 32 channels down and 8 channels up in my service area?
Next is the number of uncorrectables I have in my downstream. I've noticed massive swings in throughput of data - basically dropping from 10+ MB/s downsteam to maybe 100 KB/s downstream and vacillating back and forth. I'm wondering if the above Question 1 plays into this, but further wondering if the following channel information is dispositive on the issue.
Question 2 - Are these uncorrectable levels normal? In the event the below copy/paste does not display properly for the viewer please note that for each channel listed the 2nd to last number is the number of Correctables and the final number is the number of Uncorrectables. Channels 16-20 seem to be having the most problems.
Additional Pertinent Informaiton - My service is Internet & Phone only. The line enters the home, has one splitter (supplied by Cox during install), and then goes to the internet modem & the phone modem directly since I have everything centrally wired in my home. All coax sockets in the home are completely disconnected. All fittings were re-done by Cox during install. I've checked the connectors and all are firmly seated. No signal boosting equipment or any other equipment is on the Coax line to add noise.
Total Uptime For this Data is 3 Days, 6 hours, 20 minutes
|Downstream Bonded Channels|
|Channel||Lock Status||Modulation||Channel ID||Frequency||Power||SNR||Corrected||Uncorrectables|
|1||Locked||256QAM||80||855.00 MHz||-4.80 dBmV||38.61 dB||957||2050|
|2||Locked||256QAM||73||813.00 MHz||-5.40 dBmV||38.61 dB||3688||57|
|3||Locked||256QAM||74||819.00 MHz||-4.90 dBmV||38.61 dB||2174||81|
|4||Locked||256QAM||75||825.00 MHz||-4.80 dBmV||38.61 dB||1064||85|
|5||Locked||256QAM||76||831.00 MHz||-4.80 dBmV||38.61 dB||849||104|
|6||Locked||256QAM||77||837.00 MHz||-4.90 dBmV||38.61 dB||1400||1117|
|7||Locked||256QAM||78||843.00 MHz||-5.30 dBmV||38.61 dB||1643||2143|
|8||Locked||256QAM||79||849.00 MHz||-5.50 dBmV||38.98 dB||1911||1925|
|9||Locked||256QAM||81||861.00 MHz||-4.80 dBmV||38.61 dB||1060||1892|
|10||Locked||256QAM||82||867.00 MHz||-5.30 dBmV||37.64 dB||1305||1940|
|11||Locked||256QAM||83||873.00 MHz||-5.70 dBmV||38.98 dB||1426||65|
|12||Locked||256QAM||84||879.00 MHz||-5.90 dBmV||37.64 dB||1258||55|
|13||Locked||256QAM||85||885.00 MHz||-5.70 dBmV||37.64 dB||613||54|
|14||Locked||256QAM||86||891.00 MHz||-5.80 dBmV||37.64 dB||359||57|
|15||Locked||256QAM||87||897.00 MHz||-5.90 dBmV||38.61 dB||345||76|
|16||Locked||256QAM||88||903.00 MHz||-6.60 dBmV||38.61 dB||911876||6641760|
|17||Locked||256QAM||89||909.00 MHz||-6.60 dBmV||37.64 dB||1463954||11047220|
|18||Locked||256QAM||90||915.00 MHz||-6.10 dBmV||38.61 dB||1490111||11054861|
|19||Locked||256QAM||91||921.00 MHz||-5.60 dBmV||38.61 dB||1342435||10162222|
|20||Locked||256QAM||92||927.00 MHz||-5.00 dBmV||38.61 dB||806356||6009483|
|21||Locked||256QAM||93||933.00 MHz||-5.10 dBmV||38.61 dB||489||1725|
|22||Locked||256QAM||94||939.00 MHz||-4.80 dBmV||38.98 dB||552||1767|
|23||Locked||256QAM||95||945.00 MHz||-4.30 dBmV||38.98 dB||84||86|
|24||Locked||256QAM||96||951.00 MHz||-3.80 dBmV||38.61 dB||70||33|