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ron12567's avatar
ron12567
New Contributor III

Not getting What I'm paying for

Once again I am Not Getting the download speeds I should be getting.  It should be 150 Mbps  I'm not even getting 50 Mbps

Start Cox
Net		Download
Speed		Upload
Speed		LatencyYour IP
Address		Cox Market
Mon Dec 12 01:23 PM Yes 48 Mbps 12 Mbps 8 millisec 68.14.3.50 Providence
Fri Dec 09 02:21 PM Yes 48 Mbps 12 Mbps 7 millisec 68.1.190.14 Providence
Fri Dec 09 02:05 PM Yes 48 Mbps 12 Mbps 8 millisec 72.192.42.93 Providence
Fri Dec 09 01:59 PM Yes 48 Mbps 12 Mbps 8 millisec 72.192.42.93 Providence
Wed Nov 16 12:26 AM Yes 169 Mbps 12 Mbps 8 millisec 72.195.151.214 Providence
Wed Nov 16 12:25 AM Yes 169 Mbps 12 Mbps 8 millisec 72.195.151.214 Providence
Tue Nov 15 11:27 PM Yes 172 Mbps 12 Mbps 7 millisec 72.209.56.12 Providence
Tue Nov 15 07:38 PM Yes 146 Mbps 12 Mbps 8 millisec 72.209.56.12 Providence
Tue Nov 15 07:37 PM Yes 152 Mbps 12 Mbps 8 millisec 72.209.56.12 Providence
Tue Nov 15 07:29 PM Yes 44 Mbps 12 Mbps 10 millisec 72.209.56.12 Providence
Sat Nov 12 01:47 PM Yes 160 Mbps 12 Mbps 8 millisec 72.209.56.12 Providence
Fri Nov 11 09:29 AM Yes 169 Mbps 12 Mbps 8 millisec 72.209.56.12 Providence
Fri Nov 11 09:13 AM Yes 45 Mbps 13 Mbps 9 millisec 72.209.56.12 Providence
Fri Nov 11 12:48 AM Yes 169 Mbps 12 Mbps 8 millisec 72.209.56.12 Providence
Fri Nov 11 12:23 AM Yes 153 Mbps 12 Mbps 8 millisec 72.209.56.12 Providence
Thu Nov 10 11:57 PM No 152 Mbps 12 Mbps 7 millisec 72.209.56.12 Providence
Thu Nov 10 11:50 PM Yes 165 Mbps 12 Mbps 8 millisec 72.209.56.12 Providence
Thu Nov 10 09:20 PM Yes 108 Mbps 12 Mbps 8 millisec 72.209.56.12 Providence
Thu Nov 10 08:54 PM Yes 123 Mbps 12 Mbps 7 millisec 72.209.56.12 Providence
Thu Nov 10 08:43 PM Yes 132 Mbps 12 Mbps 8 millisec 72.209.56.12 Providence
Thu Nov 10 08:30 PM Yes 140 Mbps 12 Mbps 9 millisec 72.209.56.12 Providence
Thu Nov 10 08:24 PM Yes 142 Mbps 12 Mbps 8 millisec 72.209.56.12 Providence
Thu Nov 10 08:23 PM Yes 141 Mbps 12 Mbps 8 millisec 72.209.56.12 Providence
Thu Nov 10 08:15 PM Yes 68 Mbps 12 Mbps 8 millisec 72.209.56.12 Providence
Thu Nov 10 08:06 PM Yes 112 Mbps 12 Mbps 8 millisec 72.209.56.12 Provi

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  • Omoeba's avatar
    Omoeba
    New Contributor

    Please post your modem levels (at 192.168.100.1)

  • ron12567's avatar
    ron12567
    New Contributor III

    Is this what you mean?

    Logs

    The Logs Page provides diagnostic messages generated by the Cable Modem. It is intended for use by a qualified technician.
     


    Status
    Signal
    Connect
    Addresses
    Configuration
    Logs
    Help

    Time Priority Description
    2016-12-12 13:19:14 3-Critical Received Response to Broadcast Maintenance Request, But no Unicast Maintenance o
    2016-12-12 13:18:31 6-Notice TLV-11 - unrecognized OID;CM-MAC=e8:6d:52:6e:e2:bd;CMTS-MAC=00:1f:ca:20:2d:75;CM
    1970-01-01 00:00:28 5-Warning DHCP WARNING - Non-critical field invalid in response ;CM-MAC=e8:6d:52:6e:e2:bd;
    1970-01-01 00:00:25 3-Critical No Ranging Response received - T3 time-out
    2016-12-09 14:23:03 3-Critical Resetting the cable modem due to docsDevResetNow
    2016-12-09 14:14:44 3-Critical Received Response to Broadcast Maintenance Request, But no Unicast Maintenance o
    1970-01-01 00:04:43 3-Critical Unicast Ranging Received Abort Response - Re-initializing MAC;CM-MAC=e8:6d:52:6e
    1970-01-01 00:04:28 3-Critical No Ranging Response received - T3 time-out
    1970-01-01 00:04:12 3-Critical Unicast Ranging Received Abort Response - Re-initializing MAC;CM-MAC=e8:6d:52:6e
    1970-01-01 00:04:07 3-Critical No Ranging Response received - T3 time-out
    1970-01-01 00:03:51 3-Critical Unicast Ranging Received Abort Response - Re-initializing MAC;CM-MAC=e8:6d:52:6e
    1970-01-01 00:03:39 3-Critical No Ranging Response received - T3 time-out
    1970-01-01 00:03:21 3-Critical SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;
    1970-01-01 00:01:56 3-Critical Unicast Ranging Received Abort Response - Re-initializing MAC;CM-MAC=e8:6d:52:6e
    1970-01-01 00:01:44 3-Critical No Ranging Response received - T3 time-out
    1970-01-01 00:01:21 3-Critical Unicast Ranging Received Abort Response - Re-initializing MAC;CM-MAC=e8:6d:52:6e
    1970-01-01 00:01:09 3-Critical No Ranging Response received - T3 time-out
    1970-01-01 00:00:58 3-Critical Unicast Ranging Received Abort Response - Re-initializing MAC;CM-MAC=e8:6d:52:6e
    1970-01-01 00:00:52 3-Critical No Ranging Response received - T3 time-out
    1970-01-01 00:00:41 3-Critical Unicast Ranging Received Abort Response - Re-initializing MAC;CM-MAC=e8:6d:52:6e
    1970-01-01 00:00:32 3-Critical No Ranging Response received - T3 time-out
    1970-01-01 00:00:39 3-Critical No Maintenance Broadcasts for Ranging opportunities received - T2 time-out;CM-MA
    1970-01-01 00:00:29 3-Critical No Ranging Response received - T3 time-out
    2016-11-10 23:46:59 3-Critical Resetting the cable modem due to docsDevResetNow
    2016-11-10 20:19:11 3-Critical Received Response to Broadcast Maintenance Request, But no Unicast Maintenance o
    1970-01-01 00:00:35 3-Critical No Ranging Response received - T3 time-out
    2016-11-10 20:09:44 3-Critical Resetting the cable modem due to docsDevResetNow
    2016-11-10 20:02:00 3-Critical Received Response to Broadcast Maintenance Request, But no Unicast Maintenance o
    1970-01-01 00:00:49 3-Critical DHCP FAILED - Request sent, No response;CM-MAC=e8:6d:52:6e:e2:bd;CMTS-MAC=00:1f:
    1970-01-01 00:00:38 3-Critical Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=
    1970-01-01 00:00:25 3-Critical No Ranging Response received - T3 time-out
    2016-10-01 16:15:00 3-Critical Resetting the cable modem due to docsDevResetNow
    2016-09-29 11:36:21 3-Critical Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=
    2016-09-24 22:10:01 3-Critical Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=
    2016-09-24 10:13:26 3-Critical Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=
    2016-09-22 16:28:16 3-Critical Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=
    2016-09-22 00:53:55 3-Critical Received Response to Broadcast Maintenance Request, But no Unicast Maintenance o
    2016-09-22 00:53:02 3-Critical No Ranging Response received - T3 time-out
    2016-09-22 00:52:52 3-Critical Received Response to Broadcast Maintenance Request, But no Unicast Maintenance o
    2016-09-22 00:45:07 3-Critical No Ranging Response received - T3 time-out
    2016-09-22 00:44:24 3-Critical No Ranging Response received - T3 time-out
    2016-09-22 00:44:14 3-Critical Received Response to Broadcast Maintenance Request, But no Unicast Maintenance o
    2016-09-22 00:35:07 3-Critical SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;
    2016-09-22 00:35:04 3-Critical SYNC Timing Synchronization failure - Failed to receive MAC SYNC frame within ti
    2016-09-20 18:16:32 3-Critical Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=
    2016-09-17 11:01:18 3-Critical Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=
    2016-09-17 01:25:28 3-Critical Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=
    2016-09-15 23:58:37 3-Critical Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=
    2016-09-12 08:48:26 3-Critical Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=
    2016-09-10 21:57:01 3-Critical Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=
    2016-09-10 03:51:28 3-Critical Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=
    2016-09-09 10:12:01 3-Critical Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=
    2016-09-07 18:59:53 3-Critical Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=
    2016-09-06 15:52:46 3-Critical Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=
    2016-09-06 15:19:22 3-Critical Received Response to Broadcast Maintenance Request, But no Unicast Maintenance o
    1970-01-01 00:00:29 3-Critical No Ranging Response received - T3 time-out
    2016-09-06 15:17:31 3-Critical Resetting the cable modem due to docsDevResetNow
    2016-09-01 01:11:19 3-Critical Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=
    2016-08-29 20:38:55 3-Critical Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=
    2016-08-29 11:18:00 3-Critical Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=
    2016-08-26 11:20:37 3-Critical Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=
    2016-08-24 19:04:58 3-Critical Received Response to Broadcast Maintenance Request, But no Unicast Maintenance o
    1970-01-01 00:00:31 3-Critical No Ranging Response received - T3 time-out
    2016-08-24 19:02:56 3-Critical Resetting the cable modem due to docsDevResetNow
    2016-08-20 16:58:28 3-Critical Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=
    2016-08-18 14:06:27 3-Critical Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=
    2016-08-17 09:08:43 3-Critical Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=
    2016-08-16 22:12:09 3-Critical Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=
    2016-08-16 11:43:46 3-Critical Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=
    2016-08-09 12:00:23 3-Critical Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=
    2016-08-09 05:42:40 3-Critical Received Response to Broadcast Maintenance Request, But no Unicast Maintenance o
    2016-08-09 05:42:08 3-Critical Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=
    2016-08-09 05:41:50 3-Critical Received Response to Broadcast Maintenance Request, But no Unicast Maintenance o
    2016-08-09 05:41:18 3-Critical No Maintenance Broadcasts for Ranging opportunities received - T2 time-out;CM-MA
    2016-08-09 05:41:08 3-Critical No Ranging Response received - T3 time-out
    2016-08-09 05:40:58 3-Critical No Maintenance Broadcasts for Ranging opportunities received - T2 time-out;CM-MA
    2016-08-09 05:40:53 3-Critical No Ranging Response received - T3 time-out
    1970-01-01 00:00:43 3-Critical No Ranging Response received - T3 time-out
    2016-08-05 09:22:10 3-Critical Resetting the cable modem due to docsDevResetNow
    2016-08-02 05:35:41 3-Critical Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=
    2016-08-01 08:40:48 3-Critical Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=
    2016-07-31 02:06:26 3-Critical Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=
    2016-07-29 13:35:13 3-Critical Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=
    2016-07-28 11:30:02 3-Critical SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=e8:6d:52:6e:e2:bd;CMTS
    2016-07-28 05:19:41 3-Critical Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=
    2016-07-27 17:09:07 3-Critical Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=
    2016-07-27 09:38:54 3-Critical Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=
    2016-07-26 00:05:06 3-Critical Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=
    2016-07-25 20:32:49 3-Critical Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=
    2016-07-23 22:57:41 3-Critical Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=
    2016-07-19 19:22:53 3-Critical Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=
    2016-07-16 22:48:11 3-Critical Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=
    2016-07-15 16:58:06 3-Critical Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=
    2016-07-14 19:22:40 3-Critical Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=
    2016-07-13 22:58:00 3-Critical Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=
    2016-07-13 22:47:18 3-Critical Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=
    2016-07-13 10:28:16 3-Critical Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=
    2016-07-09 23:16:12 3-Critical Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=
    2016-07-07 20:52:01 3-Critical Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=
    2016-06-28 23:06:51 3-Critical Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=

  • AllenP's avatar
    AllenP
    Valued Contributor

    That is the log, go to the Connect tab for the signal levels. Also, post the make/model of your modem/router/gateway. Are you testing wired or wireless?

  • ron12567's avatar
    ron12567
    New Contributor III

    It's a Asus AC5300  router with  it's wired

    Internet Modem

    User GuideDevice Support
    Select Your Hardware: 
     DGI6180 

    Make and Model: DGI6180

    MAC Address: E86D526EE2BD


    Status
    Signal
    Connect
    Addresses
    Configuration
    Logs
    Help
    		 
    Startup Procedure
    Procedure Status Comment
    Acquire Downstream Channel 837000000 Hz Locked
    Connectivity State OK Operational
    Boot State OK Operational
    Configuration File OK ^1/578300C0/161/001
    Security Enabled BPI+

    Downstream Bonded Channels
    Channel Lock Status Modulation Channel ID Frequency Power SNR Correctables Uncorrectables
    1 Locked QAM256 101 837000000 Hz -1.4 dBmV 41.9 dB 2143 4244
    2 Locked QAM256 102 843000000 Hz -1.2 dBmV 41.9 dB 1802 3909
    3 Locked QAM256 103 849000000 Hz -1.1 dBmV 41.9 dB 2109 5746
    4 Locked QAM256 104 855000000 Hz -1.4 dBmV 41.9 dB 1736 4353
    5 Locked QAM256 109 885000000 Hz -4.0 dBmV 40.7 dB 2062 4699
    6 Locked QAM256 110 891000000 Hz -4.4 dBmV 40.8 dB 1950 4677
    7 Locked QAM256 111 897000000 Hz -4.1 dBmV 40.8 dB 2960 10259
    8 Locked QAM256 112 903000000 Hz -4.3 dBmV 41.1 dB 2073 4734

    Correctables Uncorrectables
    2143 4244


    Upstream Bonded Channels
    Channel Lock Status US Channel Type Channel ID Symbol Rate Frequency Power
    1 Locked ATDMA 3 5120 Ksym/sec 35600000 Hz 44.2 dBmV
    2 Locked ATDMA 1 2560 Ksym/sec 24400000 Hz 44.2 dBmV
    3 Locked ATDMA 2 5120 Ksym/sec 29200000 Hz 44.2 dBmV
    4 Locked ATDMA 4 2560 Ksym/sec 40400000 Hz 44.2 dBmV

    CM IP Address Duration Expires
    10.11.133.229 D: 01 H: 00 M: 00 S: 00 Tue Dec 13 13:18:30 2016

    Current System Time: Mon Dec 12 17:18:58 2016
     


  • Tecknowhelp's avatar
    Tecknowhelp
    Valued Contributor II

    Have you tried testing direct to the SB6180? It looks like your upload is stable, so I wonder if network congestion could be a factor.

  • ron12567's avatar
    ron12567
    New Contributor III

    Yea,

       Maybe it's time to go to Verizon Fios.

  • Tecknowhelp's avatar
    Tecknowhelp
    Valued Contributor II

    Your going to switch ISP before bypassing the network? You have made like 6 threads on this forum about your speed, and you ignore them as soon as someone asks to bypass your DIR-655. You haven't even stated if the speed is wired vs wireless.

  • grymwulf's avatar
    grymwulf
    Contributor II

    @Tecknowhelp - Come now, don't you know threatening to leave a company is the best way to solve a problem!?!  Seriously, do you expect people to solve problems, or just complain about it and have someone else solve it for them.  My god, are you going to suggest that some simple steps to isolate a problem and help determine a fix is better than throwing a tantrum and trying to complain loudly enough so that someone else will solve it for you?

  • Tecknowhelp's avatar
    Tecknowhelp
    Valued Contributor II

    I was just confused why they kept posting asking for help when they weren't seeming to really care what replies they got. I have nothing against someone saying they are going to switch ISPs, but I help with the Verizon ISP forums and I have Verizion FIOS, so I didn't want to see the same thread pop up there too.