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Chaylon's avatar
New Contributor

Not Getting the Internet Speed Paid for

I have Cox High Speed Internet Premier (100Mbps download speed) but I am not getting even half the 100mbps. The Internet Speed Test used by Cox shows I am getting between 30-40Mbps. This has been an issue for some time. I don't want to pay for something I am unable to receive. Any suggestions? 

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  • XavierB's avatar
    Former Moderator
    Hi Chaylon,

    Thank you for contacting us. I would like to take a look at the signal going to the modem. Could you send us an email to with your full address and the primary name on the account. Also are you using wireless or a wired connection?