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fromnaija's avatar
fromnaija
New Contributor

Not getting Premier speed.

Sometimes in 2013, my modem was updated and I was unable to get premier speed until someone from this forum (KipK) checked and stated there was a configuration change that needed to be made. He or she made the change and I immediately saw an improvement in my speed. 

I am in the same problem again. My modem has been charged again and still not getting the bandwidth I am paying for. Could a service tech on the forum please help me again? Thank you.

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  • BrianM's avatar
    BrianM
    Moderator
    Usually that would only happen if upgrading from a DOCSIS 2.0 to 3.0 modem or if your actual speed/package has changed, but that doesn't sound like the case. We can still definitely check to make sure the modem is provisioned properly. Please email our team at cox.help@cox.com with your home address or account number and we can take a look. Also include a link to this post for reference.

    Brian
    Cox Support Forums Moderator