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BlueMoney
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No Ranging Response received - T3 time-out Modem issue

I've been dropping internet 3-28 times a day for the last 3 months and according to my Arris SB6183 the common error is No Ranging Response received - T3 time-out

Standard Specification Compliant

DOCSIS 3.0
Hardware Version 1
Software Version D30CM-OSPREY-1.5.0.1-GA-01-NOSH
Cable Modem MAC Address XXXX
Serial Number XXXX

Here are my Downstream values:
Downstream Bonded Channels

Channel Lock Status Modulation Channel ID Frequency Power SNR Corrected Uncorrectables
1 Locked QAM256 99 825000000 Hz 8.2 dBmV 37.0 dB 0 0
2 Locked QAM256 97 813000000 Hz 7.9 dBmV 37.3 dB 0 0
3 Locked QAM256 98 819000000 Hz 7.8 dBmV 37.0 dB 1 0
4 Locked QAM256 100 831000000 Hz 8.2 dBmV 37.1 dB 0 0
5 Locked QAM256 101 837000000 Hz 8.4 dBmV 37.4 dB 4 0
6 Locked QAM256 102 843000000 Hz 8.2 dBmV 37.1 dB 0 0
7 Locked QAM256 103 849000000 Hz 8.3 dBmV 36.9 dB 0 0
8 Locked QAM256 104 855000000 Hz 8.6 dBmV 36.5 dB 0 0
9 Locked QAM256 113 909000000 Hz 8.2 dBmV 35.8 dB 1 0
10 Locked QAM256 114 915000000 Hz 8.6 dBmV 35.6 dB 0 0
11 Locked QAM256 115 921000000 Hz 8.6 dBmV 35.5 dB 5 0
12 Locked QAM256 116 927000000 Hz 8.4 dBmV 35.8 dB 2 0
13 Locked QAM256 117 933000000 Hz 7.9 dBmV 36.0 dB 5 0
14 Locked QAM256 118 939000000 Hz 7.2 dBmV 35.5 dB 6 0
15 Locked QAM256 119 945000000 Hz 6.5 dBmV 35.2 dB 7 0
16 Locked QAM256 120 951000000 Hz 5.9 dBmV 35.0 dB 12 0

And upstream:

Upstream Bonded Channels

Channel Lock Status US Channel Type Channel ID Symbol Rate Frequency Power
1 Locked TDMA and ATDMA 1 2560 Ksym/sec 18400000 Hz 43.9 dBmV
2 Locked ATDMA 2 5120 Ksym/sec 23300000 Hz 45.5 dBmV
3 Locked ATDMA 3 5120 Ksym/sec 29800000 Hz 47.5 dBmV
4 Locked ATDMA 4 5120 Ksym/sec 36300000 Hz 47.1 dBmV



connection issues
connection issues T3 errors Timeout

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  • BlueMoney's avatar
    BlueMoney
    New Contributor

    The only times I've lost internet were at the No ranging response received messages that cause my modem to reset itself.

    And here is a slice of my event log with mac addresses censored:

    Mon Jul 18 12:51:14 2016

    Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=XXXX;CMTS-MAC=XXXX;CM-QOS=1.1;CM-VER=3.0;
    Mon Jul 18 12:50:34 2016 Critical (3) No Ranging Response received - T3 time-out
    Mon Jul 18 12:50:31 2016 Notice (6) TLV-11 - unrecognized OID;CM-MAC=XXXX;CMTS-MAC=XXXX;CM-QOS=1.1;CM-VER=3.0;
    Time Not Established Warning (5) DHCP WARNING - Non-critical field invalid in response ;CM-MAC=XXXX;CMTS-MAC=XXXX;CM-QOS=1.0;CM-VER=3.0;
    Time Not Established Notice (6) Honoring MDD; IP provisioning mode = IPv4
    Time Not Established Critical (3) No Ranging Response received - T3 time-out
    Mon Jul 18 12:49:46 2016 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=XXXX;CMTS-MAC=XXXX;CM-QOS=1.1;CM-VER=3.0;
    Mon Jul 18 12:47:36 2016 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=XXXX;CMTS-MAC=XXXX;CM-QOS=1.1;CM-VER=3.0;
    Mon Jul 18 11:20:55 2016 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=XXXX;CMTS-MAC=XXXX;CM-QOS=1.1;CM-VER=3.0;
    Time Not Established Critical (3) Unicast Ranging Received Abort Response - Re-initializing MAC;CM-MAC=XXXX;CMTS-MAC=XXXX;CM-QOS=1.0;CM-VER=3.0;
    Time Not Established Critical (3) No Ranging Response received - T3 time-out

  • Fulcanelli's avatar
    Fulcanelli
    New Contributor

    I'm having the same trouble with multiple "Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received" T4 time outs that reset my modem daily.

    I have a Netgear cable modem/wireless router I actually bought from Cox.

    The info I've found on the Internet various support forums points in a few different directions and I don't think I should have to start throwing money in every direction to fix this very annoying problem.

    Thanks in advance for any help anybody can offer...

  • BlueMoney's avatar
    BlueMoney
    New Contributor

    I bypassed all of those and received the same errors, a tech told me to purchase a new modem and I've already received the same errors on the new one; I have another tech coming this morning.

  • BlueMoney's avatar
    BlueMoney
    New Contributor

    The tech did an ingress test and it seems the arizona heat is causing problems with my line, a new one is being put in on monday morning.