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bjsteeves's avatar
bjsteeves
New Contributor

No phone service.

The modem I have is a DPQ3212
Web site states DSA321N

Phone number listed is (918) [edited]
Number fails to dial out, dialing in gets an out of service message is heard.

Internet works perfectly, phone has never worked, but we are paying for that service. What can you do to fix this issue???

not in service

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  • ReneeG's avatar
    ReneeG
    Former Moderator
    Hi bjsteeves,

    We can reset the equipment from our end. Since this modem supports both phone and internet service, it will temporarily disconnect the internet while the modem is resetting. Please advise when is the best time to reset the equipment.

  • bjsteeves's avatar
    bjsteeves
    New Contributor

    I have already reset the modem by removing the power, from the automated phone selection, and the web site. No change.

  • ChrisL's avatar
    ChrisL
    Former Moderator
    @bjsteeves

    Can you try connecting a phone directly into the tel1 jack on the modem and see if you're able to dial out there?

  • bjsteeves's avatar
    bjsteeves
    New Contributor

    Of course not...Why would I post that the phone service is not working if I had dial tone and could dial out????

  • ReneeG's avatar
    ReneeG
    Former Moderator
    bjsteeves,

    There was a signal sent to reactive your phone line. Please let us know if this helped.

  • bjsteeves's avatar
    bjsteeves
    New Contributor

    That worked.  Can now call my number from my cell and it rings, and can now dial out.

    Many thanks!!!

  • ReneeG's avatar
    ReneeG
    Former Moderator
    Great news bjsteeves! You're most welcome! Let us know if you experience any other issues with your phone. Happy Holidays to you and yours :-)