Forum Discussion

Diego's avatar
New Contributor

No online guide after Wednesday, 2/15

This happened last month also and it got fixed after several people posted here.   

3 Replies

Replies have been turned off for this discussion
  • Hi Diego,

    When the Guide data doesn't update as it should, it most often indicates that the cable box is out of sync with the Cox network. To reload the Guide data, unplug the power from your cable box for 2 minutes and then plug it back in. It may take up to 45 minutes for all of the Guide data to load. If this happens frequently, make sure all of the connections on the back of the cable box are screwed in finger-tight. Also check the connections from the cable box to the cable outlet. Are there are any splitters on the coax connection to your cable box? It's possible the splitter needs to be replaced.

  • Diego's avatar
    New Contributor

    I called tech support and they sent a signal that rebooted and that did not work.  I also tried unplugging for several minutes both the power and the cable.  Did not work.   The person who I talked to thought there was nothing wrong with my cable box or connection and did not see a need to send someone out.

    Is this being followed up on?   Again, this same thing happened about a month ago and it was resolved by something Cox did.  

  • StephanieA's avatar
    Former Moderator
    We can schedule an appointment to get this resolved once and for all. Please email us at with the account details and a link to this thread.