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Bella1129's avatar
Bella1129
New Contributor

No new emails

I have not gotten an email since 1/07/2017. I always get 20  to 25 a day or more. I do not know what has happened to my emails. Please help

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  • Tecknowhelp's avatar
    Tecknowhelp
    Valued Contributor II

    What happens if you send yourself a test email? Also, can you see all your current email? Finally, what do you use to check your email? Outlook or webmail.cox.net?

    In general, try changing your password using this method. Make sure it to something it has never been before. 

  • Bella1129's avatar
    Bella1129
    New Contributor

    I can not receive anyones emails. Not even my own. I can not see current emails. The last one I see is Jan. 7/2017. I use Webmail.

  • Tecknowhelp's avatar
    Tecknowhelp
    Valued Contributor II

    Do you mean you use a web browser to go to webmail.cox.net? If so, have you checked your settings to see if you have any email forwarding enabled?

    Also, did you try sending yourself a email AFTER changing your password? It feels like something else is downloading your email, like Outlook or a phone.