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golfrtk's avatar
golfrtk
New Contributor

No Longhorn Network in Miramar Beach, FL

I recently upgraded to the sports package 2, which according to the cox website includes the LHN in the Destin, Ft Walton and Sandestin area. After hours with Sales and Tech and a service visit no one knows why I can't get it on channel 713.

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  • NicholeC's avatar
    NicholeC
    Moderator
    Hello golfrtk,


    Are you receiving an error message when you type in that channel number?


  • golfrtk's avatar
    golfrtk
    New Contributor

    NicholeC, I get a message saying the LHN is temporarily off air, check back later. I also can't view the LHN on the WatchESPN app on my mobile. I can log in as a Cox subscriber but when i navigate to the LHN channel it says i'm not authorized.

  • StephanieA's avatar
    StephanieA
    Former Moderator
    golfrtk,

    Is the cable straight from the wall to the receiver or is there a splitter? Are you logging into the app using the primary email address on the account?

  • golfrtk's avatar
    golfrtk
    New Contributor

    StephanieA, yes there is one splitter but the service tech did not think that was a problem plus I receive all the other channels in the sport package fine. Yes i log on correctly.

  • DerrickW's avatar
    DerrickW
    Valued Contributor
    @golfrtk

    Has the channel worked previously then it started having issues? Does this happen on more than one TV in the home? We'll need to look into this a little further, can you send an email to cox.help@cox.com with your account information? Thanks!