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  • ReneeG's avatar
    Former Moderator
    Hi N Internet or Phone Connection,

    What lights do you see flashing/solid on the front of the modem? Do you have any splitters connected to the cable line coming from the outlet to the back of the modem? If so, I recommend bypassing the splitter and connect directly from the outlet to the modem. If this doesn't help, please send us an email with your full name and service address to so that we can further investigate.