No ESPN Signal
I have not had an ESPN signal since before Christmas. I have spoken to technicians on numerous occasions about this. A service tech came out to my house and checked every connection in the house to no avail. He said the problem was on Cox's end and for me to call them back. I did that and the best answer that I could get was that several people in my locale reported the same problem and that Cox and ESPN were working to resolve the issue - this was between Christmas and New Years (Major College Bowl weekend all on ESPN). The last call I made was this past Thursday, Jan. 19. They scheduled a tech supervisor (Cox employee - not a vendor) to come to my home for the second time on Friday (the next day) between 5:00 & 7:00 PM. We received an automated call earlier in the day to remind us of the scheduled visit. He did not show and did not even call to say he was not coming. I have all other stations including ESPN2, ESPNU, SEC Network, etc., but no ESPN on either my DVR box or the mini box to this day. This has become very frustrating to me to the point that I don't even want to speak to anyone from Cox! I'm not sure how the contract between Cox and ESPN reads, but I'm getting the feeling that the contract is limited to a certain number of subscribers and Cox exceeded that number and some of us got "bumped off". Otherwise, what would take so long to get this issue resolved. I'm not sure what else the response "Cox and ESPN were working to resolve the issue" can mean. Are they trying to agree on a price to add additional subscribers? I have been a loyal customer for over 24 years in my current home and for several years prior to that. I have never had this poor service before now. It makes me want to look for a different provider. Bottom line - I want the ESPN signal! I don't want a call to reboot the boxes - that has been done repeatedly and did no good. Obviously, I do not have the signal coming to my house!