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Terrilynn68's avatar
Terrilynn68
New Contributor

No data

When I chose the guide button it shows no data for everything.  

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  • Bruce's avatar
    Bruce
    Honored Contributor III

    If you scroll forward more than 7 days in your Guide, it'll display No Data for all programming.  However, that's not your problem.  The date is probably off within your cable box...not on the display...so the Guide doesn't have a proper reference.

    Log onto your Cox account and reset your cable box.

  • Becky's avatar
    Becky
    Moderator
    Hi Terrilynn,

    You can also reset your cable box by unplugging the power for 2 full minutes. After reconnecting power to the cable box, give the cable box at least 15 minutes or so to go through its boot cycle. The Guide data is loaded last during the boot process, and some receivers can take 45 minutes to load all the Guide information. Please let us know if your cable box still shows "no data" after going through this process.