Do you have Contour 2? If not, try the simple stuff first, like checking to make sure it's enabled and rebooting the box. If that doesn't help, have someone at Cox reset the "cable occurrence" on your box.
Hi, we can assist you with the issue you're having with your caller ID. Please email us at email@example.com, include the name and address listed on the account in your email. We'll help you get this figured out.
We will need to check the provisioning on all of the equipment. Please email us back at Cox.Help@cox.com with a copy of this Forums link, your address, and name. The solution may interrupt your cable TV and phone service temporarily.