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KDickson's avatar
KDickson
New Contributor II

No Access to email from home PC

For the last 3 weeks I can not open my email from my home PC. We can sign into Cox but when clicking on the mail icon it just goes to a blank page with the blue "loading" circle spinning. The longest I've let it go is for 15 mins, no progress was ever made. I still have access from my phone. IT has been unable to fix this problem... has anyone else experienced this? Thanks!

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  • ReneeG's avatar
    ReneeG
    Former Moderator
    Hi KDickson,

    What browser are you experiencing this issue with? Do you have an alternate browser that you can test to see if you're having the same issue?

  • KDickson's avatar
    KDickson
    New Contributor II

    I've been using Google Chrome, I tried Explorer as well

  • MaryF's avatar
    MaryF
    Former Moderator

    Hi KDickson,

    Please clear your browser's cookies and cache.  Let us know if the issue continues.