Mail forwarding stopped working with the implementation of the new mail system.
I opened a ticket and there is no ETA.
The tech informed me that unless the Forward and Save option is checked, all forwarded mail since the implementation will be lost.
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EdwardH said:You are correct new mail is not getting forwarded. I called tech support again and they acknowledge that message forwarding is not working and they are working on it. It has nothing to do with POP or IMAP. Mail forwarding is broken. Please talk to your tech support department to verify.
The mail forwarding would only effect new messages coming into he Cox account, to recover and transfer older messages that where effected in the the system migration you would need to setup your Cox account as a Pop or IMAP account to download the mail through the other address. You can view those settings on our site https://goo.gl/KFGjBp here.
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Andy H. said:To make sure we are on the same page, mail sent to xxx@cox.net is not being forwarded per the webmail settings. When the forward setting are set to forward and save, the mail is received and saved, but not forwarded. If forward and save is unchecked, the mail goes into the bit bucket never to be seen again.EdwardH said:You are correct new mail is not getting forwarded. I called tech support again and they acknowledge that message forwarding is not working and they are working on it. It has nothing to do with POP or IMAP. Mail forwarding is broken. Please talk to your tech support department to verify.
The mail forwarding would only effect new messages coming into he Cox account, to recover and transfer older messages that where effected in the the system migration you would need to setup your Cox account as a Pop or IMAP account to download the mail through the other address. You can view those settings on our site https://goo.gl/KFGjBp here.
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EdwardH said:I am not trying to manually forward mail. This is all about the auto forward feature not working.
Correct, the forwarding for the new Webmail is still being looked into but for the previous messages you have already received on the Cox account you are trying to forward would have to be downloaded by the other address or client using those settings. Since it will only auto forward when mail is received on the server.
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I have been having on-going problems with my Cox email accounts since April 27th.
When you call for tech support, they have no clue at Level 1 and Level 2 is almost as clueless. However, I don't blame the support reps. They are put in a bad spot because Cox isn't providing them with ANY information.
I have 3 email accounts and each one has gotten "stuck" during the move. When I called tech support and got bumped to level 2, in every case they vehemently denied that my accounts had been moved and that it was an Outlook problem. After 30+ minutes of troubleshooting they discovered that the accounts HAD been moved but were "stuck" and it was a complete revelation to them. Then they sent the problem to Atlanta.
I am still waiting for my issues to be resolved. My main account seems to be working 80% of the time now. My other 2 accounts still are not downloading to Outlook and autoforward is not working at all. In fact, if you select that option, you won't receive any emails. Too bad they decided not to inform their customers about this.
The bottom line for me is that everything was working fine before the "upgrade" and now it's all screwed up.
Telling customers that "Cox doesn't support third party software (MS Outlook) and you'll have to figure it out yourself" is totally unacceptable. Cox caused working email accounts to stop working and one of the main functions (Autoforward) of their "enhanced" system doesn't work. To make matters worse they are misleading their customers and their support teams but not informing them about known technical issues with no ETA of a fix.
Textbook case of how not to migrate your customer base.
After 16 years of being a Cox customer, I am done.
