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rbob1's avatar
rbob1
New Contributor

New phone modem update

I've recieved flyers to update my phone service. I have the old NIU modem outside the house. I plan to get the Cisco modem. I already have a cable modem for the internet ( sb6141).As I understand it , all I have to do is connect the new Cisco modem line 1 port to my existing wall jack and my other phones will be operational. Do I have to activate the new modem? Do I need to disconnect anything outside on the NIU?

Thanks,

Rick

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  • MichaelJ's avatar
    MichaelJ
    Moderator
    Hi, you will need to call in and have the modem added to the account or have the store personnel add the equipment to your account while you are there.
  • rbob1's avatar
    rbob1
    New Contributor
    Thanks. Do I have to disconnect the phone wires or cable connection to the NIU outside so it doesn;t interfere with the new modem?
  • dward5665's avatar
    dward5665
    Contributor

    If your NIU outside has a short modular plug, unplug it to isolate your house wiring from the outside world and you should be good to go.

  • Becky's avatar
    Becky
    Moderator
    Hi Rbob1,

    It is important to follow the steps provided in the letter. You can also schedule your free upgrade at www.cox.com/updatemyphone.