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mholtum's avatar
mholtum
New Contributor

New Panoramic router/modem and my pings go from 21 up to 50 and my speeds are slow as heck

I have been a cox customer for a year or so and have been paying for and receiving 150-190mbps down consistently Very happy until recently my wifi would keep dropping.

Cox swapped me out my dual band router for the new panoramic model and my service went to ***. pings tripled and my speed dropped to crawling..

What to do?

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  • CarolLM's avatar
    CarolLM
    Former Moderator

    Hi, please reach out to us via private message on Facebook, a direct message on Twitter or via email to cox.help@cox.com, and include your complete address, account name and the specifics of your concern.  We'd like to review your account to see what has occurred and our next steps to work this to a resolution. Thanks,