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ecv's avatar
New Contributor

New Netgear modem

I hooked up the new modem and I can't get internet or phone any suggestions?

3 Replies

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  • jamlo21's avatar
    New Contributor

    I'm told that you need to call Cox and they have to do something on their end to get it up and working.  I don't know squat, but that's what my wiser friends just told me.  It's not as easy as just changing the equipment. 

  • wees41's avatar
    Contributor II

    net does not have a phone modem which cox provides if you have cox phone

  • Karen_R's avatar
    Former Moderator


    Thank you for reaching out to Cox Social Media team. I can help! Let me take a look into this for you. Please send an email to including this post, full name, and address. We will reply back once we get the email. Thanks