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stinkfoot63's avatar
Contributor II

New folders added to webmail...

I logged into my web mail today and discovered about a half dozen new folders that had appeared (I deleted).  Two were subfolders to Trash.  Their names were long, random letter strings.  I also noted that there was some sort of service interruption last night and am wondering if the two incidents are related.

As a precaution I've changed my password.

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  • pianoman's avatar
    New Contributor II

    It happened to me as well, so I'm sure it's not an isolated incident.

  • @pianoman,

    Please reset your password as well. Just to be on the safe side. 


    Allan - Cox Support Forums Moderator.

  • I have been getting this issue since the transition to the new email interface. I usually just delete the folders but sometimes they come back. Changing password made no difference.

  • J_J__T's avatar
    New Contributor

    This has also happened to me twice.  Just happened this morning for the second time.

  • ReneeG's avatar
    Former Moderator
    Hi J J T,

    I recommend checking the steps listed above by TiffanyR. Please let us know if this helps.

  • I suspect this is a glitch with the new system.... got a fresh one after my folders failed to display upon logging in.  Toggled the collapse arrow and my folders appeared with a new one- random letters.  Clicked on it and got an error... folder doesn't exist.  Logged out and back in and it was indeed gone.