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TX_Jax's avatar
TX_Jax
New Contributor

New DOCSIS 3.0 cable modem, slow and intermittent stoppage

I went to this "latest and greatest" cable modem only to find the Internet was slow, timed out, and aggravating with "unable to connect" to servers on the web. 

I found this website: 
https://www.cisco.com/c/en/us/support/docs/broadband-cable/cable-modems/12551-troubleshooting-slow-perf.html#performance 

According to the Cisco site,
"Performance Restricted by DOCSIS Configuration File

The first piece of information that needs to be gathered when troubleshooting slow cable modem performance is the prescribed class of service throughput limitations of the cable modem. When a cable modem comes online, it downloads a DOCSIS configuration file that contains operational limits for the cable modem, including the maximum upload and download rates. Under normal circumstances, the cable modem is not allowed to exceed these rates."

So, does anyone know what Cox DOCSIS configuration file is download that ruins the performance of a modem?  Also, how should one tweak this configuration file to get one's performance back?

cable modem
configuration file limit
DOCSIS
slow

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  • Skyguy's avatar
    Skyguy
    New Contributor

    I've been having the same issue. I have no idea what to do. Ive had 6 techs out and none have fixed the issue. I had one that told me to get a new modem and router but Its not something I should have to do. 

  • DannyS's avatar
    DannyS
    Moderator

    The purpose of the Cox Internet Forum is to allow customers to discuss technical topics related to residential Cox Cable, Telephone and High Speed Internet services with other customers. This appears as if you may need for someone to look into your account personally.  We can definitely be able to assist you with this.  Please reach us on Twitter at @CoxHelp, visit us on Facebook, or email by at cox.help@cox.com. Provide us the name on the account with the full service address with a link to this thread so we can get started.