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tim6709's avatar
New Contributor

New customer problems

I just signed up for new service.  It took three service calls (4 hours, 3 hours, then 4 hours) to finally get installed correctly.  Each install person stated the previous person did not know what they were doing. Service that was supposed to start on November 1 did not happen until November 8.   After all of that, I found out that the last installer signed me up for a 24 month contract for 199 per month.  That is not what I signed up for!   I signed up for the gold package--much cheaper.   After 2 hours on the phone, they told me there was nothing they could do to help.  My only recourse was to shut off service and claim the 30 day money back guarantee.  I called back and did that.  I originally signed up for a bundle that they will not honor!   Literally after 10 days as a new customer, they told me that I was not eligible for that bundle since I was an existing client!!!  WOW!  Worst service I ever had.  I am cancelling and scrambling to contact a satellite provider.  Horrible service and I have to now have satellite hooked up and return all of my Cox boxes--all because they won't or can't correct their problem.  Does anyone have any idea on how to reason with Cox?

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  • ChrisL's avatar
    Former Moderator
    @tim6709 The primary purpose of our forums is for users to assist each other with technical issues. Billing and other account specific questions are best discussed privately. Feel free to email us at for further assistance with this.